Get the best shopping experience as you download it in our mobile application on both app stores
Also include pictures of the product that was delivered to help@gookway.com as a means of evidence.
Once your claim is validated, we will provide information on the most suitable means of getting the item from you
We will send you our agens number so you can track the status
Upon our confirmation of the receipt of the item by the Seller, Konga will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Konga
Products that have been altered from their original or opened by an authorized personnel without permission.
Products with tampered or missing serial Universal Product Code numbers (UPC).
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
Products damaged due to misuse.
Products in beauty, health and personal care category.
Jewellery, innerwear, bed sheets, lingerie and socks.
Books and CDs.
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