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Return Instructions

Step 1

Send a Complaint

Also include pictures of the product that was delivered to help@gookway.com as a means of evidence.

Step 2

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you

Step 3

Track Return Status

We will send you our agens number so you can track the status

Step 4

Get Resolution

Upon our confirmation of the receipt of the item by the Seller, Konga will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Konga

Items not eligible for Returns

Products Opened/Altered

Products that have been altered from their original or opened by an authorized personnel without permission.

Missing Serial or UPC

Products with tampered or missing serial Universal Product Code numbers (UPC).

Perishable Goods

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Misuse Damaged Products

Products damaged due to misuse.

Beauty & Health

Products in beauty, health and personal care category.

Jewelry & Personal Items

Jewellery, innerwear, bed sheets, lingerie and socks.

Books & CDs

Books and CDs.

Developed by Achills Technologies